Linus Terms & Conditions 2024

DEALER LEVELS:

Dealer level and associated pricing will be based on the qualifications listed under dealer levels. There are four levels for the 2024 Dealer Program:

Assembly Partner

Assembly partners do not stock bikes and only provide assembly services for Ship To Store orders. Assembly partners must sign up at http:/linus. shipearlyapp.com/ signup/Retailer to qualify as a Linus assembly partner. You will be listed as an assembly partner on our dealer locator.

Stocking Dealer - Silver

A silver level dealer has no pre-book requirement. You have full flexibility to place stocking orders at will.

Silver Level Benefits:
 • No stocking order requirements
 • Silver level pricing
 • Higher fixed rates on STS orders vs Assembly Partners • Listed on dealer locator as Silver dealer

Stocking Dealer - Gold

Qualification is based on either shipping $10,000+ stocking orders in 2023 or by shipping $5,000 stocking orders between 11/15/23 and 3/31/24. Pricing will be at Silver level until you reach this $ commitment.

Gold Level Benefits:
 • Gold level pricing
 • Higher fixed rates on STS orders than Silver 

• 2 mile online protection
 • Listed on dealer locator as a Gold dealer

Stocking Dealer - Platinum

Platinum is our highest dealer level and qualification is based on either shipping $20,000+ stocking orders in 2023 or by shipping $10,000 stocking orders between 11/15/23 and 3/31/24. Pricing will be at Silver level until you reach this $ commitment.

• Platinum Level Benefits:
 • Silver level pricing. Best Margin on all regular priced products per order
 • Highest rates on STS orders
 • 15% discount on bike/ebike shipping rates
 • Authorized to sell online through dealer's website with stocked merchandise & place additional drop ship orders, (from catalog of products stocked at dealer location), on  Linus' B2B portal. Must register with Linus' marketing department & follow brand guidelines. See registration form attached.
 • 5 mile online protection
 • Listed on dealer locator as Platinum dealer
 • Digital marketing support in local area

Additional Details:

• Pricing will be at Silver level until Gold Status is achieved, then at Gold status until Platinum is achieved.
 • Orders placed on linusbike.com under the ship-to-store program do not count towards dealer levels.
 • Orders of a mix of 6+ bikes/ebikes shipped before 12/31/23 are eligible for Net 120 terms. In order to qualify, dealers credit standing will be reviewed and approved by our 3rd party credit provider, Resolve Pay, before shipping.
 • Margins are based on shippable units at the time of ship. Should products be unavailable at time of ship, you may substitute based on current availability to maintain same   margins as the original order.
 • Products on sale do not qualify for fixed margin pricing for Gold & Platinum. Products on sale will follow the Silver level pricing structure.

All accounts must:

  1. Maintain a licensed brick and mortar retail store
  2. Provide a state retail business license & a Federal tax ID number 
  3. Sign the 2024 Linus Dealer Agreement
  4. Sign the 2024 Linus Map Policy
  5. Complete E-Commerce Form & Agreement (Platinum Dealers only) 6. Save a preferred payment method on the B2B Portal

PAYMENT

Linus provides 3 distinct payment options to its dealer network: Automated Clearing House (ACH), Credit Card, and Terms. You may choose to use as many of these options as you would like by maintaining current payment information on each and specifying which payment method you would like applied on each order. If no method is noted Linus will charge active payment methods in this order:

1. ACH
 2. Terms
 3. Credit Card

If any payment method is declined or disputed you may be charged a service fee of $25, to avoid this fee please contact Linus before disputing a charge with your bank/financial institution.

Automated Clearing House (ACH)

• ACH is our preferred payment option for all accounts.

• It is your responsibility to ensure that you have added your credentials onto the Linus B2B portal account, and a sufficient account balance to cover ACH payments that we initiate on your behalf

• We will initiate an ACH charge before we ship any of the ordered product, as a result if you have not added your ACH credentials on the Linus B2B this may cause delays in our ability to process and ship your order if you don't have an additional payment method on file

  • Credit Card

    • We can accept payment via Visa and Mastercard
     • It is your responsibility to ensure that you have added these credentials onto your Linus B2B portal account before placing an order. We will initiate a Credit Card charge before we ship any of the ordered products

    Terms

    We want to be able to provide the longest terms possible to you while still maintaining our ability to function as an independent bicycle brand.
     As a result, we have contracted our account terms with a third-party terms provider to allow us to provide NET 30 & NET60 terms.
     All credit limits, payments, and payment fees on terms accounts will be handled through this third-party provider unless directed otherwise. Details will be provided in your welcome email.

    DAMAGED SHIPMENTS & WARRANTY CLAIMS

    Damaged Shipments:

    It is your responsibility to inspect all shipments for damage within 24 hours and note any damages on the shippers BOL. If any issues are discovered report them to Linus within 48 hours for a prompt account credit or product replacement.

    Warranty Processing:

    Submit any warranty claims using the below Damage and Warranty Reporting information. To ensure the fastest warranty processing be prepared with the original invoice number, SKU code, and a Serial Number from the damaged product. Warranty claims may be delayed until after we can inspect the defective product to determine the cause for the damage/failure. Any warranty labor or parts claims that are approved will be created at your cost and applied as a credit on your Linus account to be applied to a future order.

    Damage and Warranty Reporting:

    • https://www.linusbike.com/pages/warranty-claim-form
     • email: warranty@linusbike.com · phone: +1.310.822.7722

    Linus Ship-To-Store Program (STS)

    The STS program directs online bike sales through participating Linus Dealers via our partner platform Ship Early. Using your current Dealer Level, Linus will provide a radius around your store where consumers will be presented with the options to ship a bike to a participating dealer for assembly (Ship-to-Store). Outside of this radius consumers will be presented with these same participating dealers, as well as the option to have a product shipped to their home or delivered via a mobile mechanic service.

    Bike Assembly is assumed to be included in the rate payout to the shop under this program.

    Orders:

    If selected as the delivery destination for an online order, you will be notified by an email from ShipEarly about the inbound order. For stocking dealers this notification will prompt you to check your inventory for the ordered products. You have 24 hours to provide this confirmation. If you don’t respond the order will be processed as if the product is out of stock and cannot be changed.

    In Stock Orders:

    If you confirm the product is in stock, no additional products will be shipped out to you. When the customer arrives for pick-up, request and enter the confirmation code into ShipEarly, this will trigger the full value of the sale to be deposited in your bank account within 5 business days less a 2.9% Credit Card processing fee.

    Out of Stock Orders:

    If you don't have the product in stock, you will still want to notify us as soon as possible so that the product can ship out ASAP, otherwise orders will wait a full 24 hours before processing. Once the bike arrives, notify the customer that it has arrived and coordinate a date range when it will be available for pick up. When the customer arrives for pick-up, request and enter the confirmation code into ShipEarly, this will trigger your ship-to-store dealer rate to be deposited into your bank account within 5 business days.

    Returns:

    Customers who order through the STS program may return those items to the authorized Linus Dealer within 30 days of receipt for a full refund. The items must be in original unused condition and in original packaging.

    • Ship to Store returns need to be initiated and refunded through Ship Early. Please reach out to Ship Early Customer Service for assistance. • You have two options, purchase the bike at your normal dealer margin or return the bike to us.
     • Should you wish to return the bike you may charge customers a reasonable re-boxing fee.

    Then you can either:
     • Disassemble and repackage the item in the original package and contact us at customerservice@linusbike.com or (310)822-7722 to initiate a return shipping label • Purchase the returned bike at your normal dealer margin and contact us at customerservice@linusbike.com or (310)822-7722 to initiate your correct invoice.

    Special Programs

    Employee Purchases:

    We encourage all full-time employees of Linus dealers to ride and experience Linus products. To facilitate this, we offer a limited 20% discount on Silver Level pricing for employee use orders on full priced items only.

    Unless stated above, all other terms and conditions outlined in the initial dealer agreement remain in force. Linus Bike retains the right to modify these terms and conditions as necessary.